db89 cable Privacy Policy
Your personal information is very important to us. This policy explains in detail how information is collected, why it is stored, and what steps we take to keep your data safe.
Introduction and Scope
db89 cable is an online gaming and betting platform operating for users in Bangladesh. This privacy policy ("Policy") describes what information is collected about you when you use our website, mobile app, or any of our services, how that information is used, and in what circumstances it may be shared with third parties.
By creating an account, logging in, or using any service on our platform, you accept the terms set out in this policy. This policy works alongside our Terms and Conditions and both documents should be read together.
What Information We Collect
db89 cable collects specific types of information to provide services, ensure security, and improve the platform. The information collected is listed below by category:
2.1 Information You Provide Directly
Information you provide yourself when registering an account or using our services:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Contact information provided when seeking support via live chat or email
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device identification information
- Browser type, operating system, and device model
- Session data — login time, session duration, and logout time
- Pages visited, betting history, and game activity logs
- Information collected through cookies and similar technologies
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or payment processing purposes, we may receive limited information from trusted third parties such as payment gateways or identity verification services.
Purpose of Data Use
db89 cable uses your information only for legitimate and necessary purposes. The specific purposes are detailed below:
- Account Management: To create and verify accounts, enable login, and maintain security.
- Payment Processing: To complete deposits and withdrawals, keep transaction records, and carry out required checks to prevent money laundering.
- Platform Services: To enable gameplay, placing bets, applying bonuses, providing VIP benefits, and creating a personalised experience.
- Customer Support: To resolve your questions, complaints, or requests via 24/7 live chat and email.
- Security and Fraud Prevention: To detect and prevent unauthorised access, fraudulent activity, and account hacking.
- Legal Compliance: To store and disclose information as required under applicable laws and regulations.
- Responsible Gaming: To identify problematic gaming patterns and ensure necessary safeguards in line with our Responsible Gaming Policy.
Data Sharing and Disclosure
db89 cable never sells your personal information or passes it to advertisers. However, information may be shared with the following parties in specific circumstances:
4.1 Service Provider Partners
Limited information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology services, identity verification, and customer support. These partners operate under strict confidentiality agreements and may only use the information for the specified service purpose.
4.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases we take every precaution and do not provide any information beyond what the law strictly requires.
4.3 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Prior notice will be given and the same standard of privacy protection will be maintained.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the db89 cable website and app to improve your browsing experience, ensure security, and measure platform performance.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security tokens, and form data. The platform cannot function properly without these.
- Functional Cookies: Used to remember language preferences, theme settings, and personalised configurations.
- Analytics Cookies: Used to understand which pages users visit most and where they encounter difficulties — entirely anonymously.
5.2 Cookie Controls
You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Data Storage and Security
db89 cable applies industry-standard technical and organisational security measures to protect your information. Our key security steps are described below:
6.1 Technical Safeguards
- All data transmissions are secured using SSL/TLS encryption.
- Passwords and sensitive information are stored in encrypted form — never in plain readable text.
- Two-factor verification (OTP) is used to protect accounts.
- Regular security audits and vulnerability assessments are conducted.
6.2 Data Retention Period
All information is retained while your account is active. After an account is closed, certain data may be retained for a defined period for legal compliance, dispute resolution, or fraud investigation purposes. No information is kept beyond what is necessary.
Your Rights and Choices
As a db89 cable user, you have the following rights over your personal information:
- Right to Access: You can find out what information we hold about you and why.
- Right to Rectification: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, although this may not be possible where legal obligations apply.
- Right to Restrict Processing: You can request that your information not be used for specific purposes.
- Right to Data Portability: You can request a copy of your information in a commonly readable format.
- Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise these rights, please contact our support team. To learn more about us, visit our About Us page.
Protection of Minors
All gaming and betting activity on db89 cable is strictly for persons aged 21 or above. We do not knowingly collect information from minors.
Age is verified at the time of account registration. If it is found that a person under 21 has created an account, that account will be closed and any collected information will be deleted. If a parent or guardian suspects their minor child is using db89 cable, please contact our support team immediately.
International Data Transfers
Our server infrastructure and some service providers may be located outside Bangladesh. In such cases your information may be transferred to another country. However, all such transfers are conducted with appropriate safeguards — within applicable legal frameworks and contractual terms.
Adequate data protection is ensured in the destination country, and contracts with third parties include terms to protect user information.
Policy Changes and Updates
db89 cable may revise this privacy policy from time to time. The date of each update will be shown at the top of the page. Users will be notified of significant changes by email or in-app notification.
Continuing to use the platform after an update means you consent to the revised policy. We recommend that you visit this page regularly. For details on general terms of use, please also read our Terms and Conditions.
Privacy Contact
For any questions, requests, or complaints about your information, please contact our data protection team directly. We provide support in both Bangla and English.
For general customer support, contact us via 24/7 live chat or email. For answers to common questions, you can also visit our FAQ page.